Terms of Service

These terms apply to software development services provided by Kinetic Software Solutions (“we”, “us”, “our”) to a client (“you”). A signed proposal or written agreement for a specific project takes precedence over these terms wherever the two differ.

1. Our services

We provide custom business website development, cross-platform mobile application development for Android and iOS, and business automation solutions.

The exact scope of any project is defined in the written proposal or quotation issued for that project.

2. Quotations and pricing

We do not publish fixed price lists. Every project is quoted individually after we understand your requirements. Our quotation states the agreed scope, the timeline and the price, with no hidden charges.

A quotation is valid for the period stated on it. Work outside the quoted scope is quoted separately before it is carried out.

3. Payment terms

Our standard payment structure is:

• 50% in advance, before the project starts
• 30% after design approval and the development milestone
• 20% before final deployment and project handover

For smaller projects we may follow a simpler structure of 50% in advance and 50% before delivery.

Work begins only after the initial advance payment is received. Each milestone payment becomes due when that milestone is reached.

4. Project timelines

Indicative timelines are:

• Landing page — 3 to 5 business days
• Business website — 2 to 4 weeks
• Custom web application — 4 to 8 weeks
• Mobile application — depends on project scope

These are estimates based on the agreed scope. Timelines depend on how quickly you provide content, feedback and approvals. Delays in receiving these will extend the delivery date accordingly.

5. Design revisions

Each project includes up to three rounds of design revisions during the design phase. Minor adjustments are included within these rounds.

A major redesign, or a change to requirements already approved, after development has begun may require additional time and cost. We will tell you before carrying out such work, and it will be quoted separately.

6. Your responsibilities

You are responsible for providing the final business content for the project, including text, logos, images, videos and other branding materials, and for confirming that you have the right to use them.

We can assist with content structuring, website copywriting, image optimisation and sourcing royalty-free assets. Any additional content creation is discussed and quoted separately.

You are also responsible for providing feedback and approvals within a reasonable time so the project can stay on schedule.

7. Ownership of source code

On completion of the project and receipt of final payment, you receive full ownership of the source code developed for you, unless a different agreement has been signed before development begins.

Until final payment is received, all work remains our property.

This does not transfer ownership of third-party components, open-source libraries or licensed assets used in the project. Those remain governed by their own licences.

8. Post-launch support

Every project includes 30 days of complimentary post-launch support from the date of handover, covering bug fixes and minor technical issues in the delivered scope.

This does not include new features, redesigns, or changes to the agreed scope. Such work is quoted separately.

9. Maintenance

Ongoing maintenance is available as an optional service on monthly or annual plans. Maintenance may include security updates, bug fixes, performance monitoring, backup management, content updates within agreed limits, technical support and uptime monitoring.

Maintenance pricing is customised to the size of the project and the level of support required, and is agreed separately from development.

10. Domain, hosting and third-party services

Domain registration and hosting costs are not included in the development price unless specifically stated in the proposal.

You may purchase your own domain and hosting, or ask us to manage the purchase and setup on your behalf. All recurring renewal charges — domain, hosting, SSL certificates and premium services — are billed separately.

Some projects rely on third-party services such as cloud databases, authentication providers, messaging APIs or payment gateways. These are subject to the providers’ own terms and pricing, and any fees they charge are your responsibility.

11. App store submission

Where a project includes publishing a mobile application, we prepare and submit the application to the Google Play Store and the Apple App Store.

Approval is decided by Google and Apple, not by us. We cannot guarantee that an application will be approved, or how long review will take. Developer account fees charged by these platforms are your responsibility.

12. Confidentiality

We treat the business information you share with us as confidential and use it only to deliver your project. We are happy to sign a separate non-disclosure agreement where you require one.

13. Limitation of liability

We deliver each project with reasonable skill and care. To the extent permitted by law, our total liability in connection with a project is limited to the amount you have paid us for that project.

We are not liable for indirect or consequential losses, including loss of profit, loss of business or loss of data.

14. Termination

Either party may end a project in writing. Cancellation and refund terms are set out in our Refund & Cancellation Policy.

15. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Uttar Pradesh.

16. Changes to these terms

These are our standard business policies and may be updated as the company grows or as our services change. The terms in force are those published on this website at the time your project is agreed.